Contact the Best Online Casinos Editorial Team

This is the page to use when you want to reach the editorial team behind Best Online Casinos. Most messages we get fall into three groups: a reader is trying to decode a bonus term, a reader has hit a problem with a casino withdrawal, or someone has spotted something on the site that needs correcting. All three are welcome, and this page explains what to send, where else to escalate, and what we can and cannot do.

One thing to be clear about up front: we are an independent comparison and research publisher, not a casino operator. We do not hold player accounts, process deposits, pay out winnings, verify identity documents or release locked funds. If your money is sitting in an account somewhere, the operator and its regulator are the people who can move it — but we can help you work out who that is and what to ask them.

How to Email Us

Write to the editorial inbox at [email protected]. A person reads every message. We aim to reply within two business days, though corrections involving bonus terms sometimes take longer because we re-check the operator's published conditions before responding.

Put the topic in the subject line — "bonus terms", "withdrawal issue", "correction", "partnership" — and it reaches the right editor faster.

What to include

The casino name exactly as it appears on your account.
Your state of residence. Legal availability differs from state to state, and that single detail changes most answers.
The page on our site you were reading, if your question came from one.
For a bonus question: the offer as advertised, the wagering multiplier, and the date you claimed it.
For a withdrawal question: the amount, the payment method, the date you requested it, and what the operator's support team has told you so far.

Please do not send scans of your ID, bank statements, card numbers or account passwords. We never need them, and no legitimate publisher should ask you for them.

Where We Earn Money, and Where We Do Not

Some links on this site are commercial. If you open an account through one, we may receive a commission from the operator. That arrangement pays for the research; it does not buy a position in our rankings, and it does not change the editorial rating attached to a brand. Operators cannot pay to have a criticism removed, and they cannot pay to appear on a list they were not researched for. If you think a write-up reads like it was bought, say so in an email and we will show you our reasoning.

Bonus Questions We Answer Most Often

Because the site leads on the biggest advertised bonuses, most reader mail is about the gap between a headline percentage and what actually lands in a balance. The pattern is nearly always the same: a large multiplier, a wagering requirement attached to it, and a cap on what can be withdrawn from bonus play. Below are the headline offers from the brands we currently rank, with the conditions we tell readers to look up before claiming. The terms themselves are set by each operator and change without notice — always read the current version on the operator's own page.

Casino	Advertised welcome offer	Editorial rating	What to check before claiming
Raging Bull	410% up to $10,000 + 50 free spins	10.0	Whether the maximum requires a very large qualifying deposit, plus the cashout cap on spin winnings
Magician Bet	101% no wagering	9.9	What "no wagering" covers — bonus, spin winnings, or both
Slots of Vegas	375% bonus + 50 free spins on Cash Chaser	9.8	Spins tied to one title; check game weighting on the cash portion
Uptown Aces	600% for new players	9.6	Maximum bonus bet per spin and the expiry window
Card Crush	Instant welcome reward: 2 mystery coins and 5 cards	9.6	Whether coins carry redeemable value or are play-only
Zumba Cards	250% deposit bonus up to 250 SC	9.5	Sweeps-style currency: redemption rules, not cash wagering
BetUS	200% up to $4,000 for new players	9.2	Whether casino and sportsbook play count differently
Amazon Jackpots	4 posters + 40 free SC + bonus wheel for $20	9.2	Purchase-linked package; check the redemption minimum
Slots and Casino	500% up to $2,500, across three deposits	9.2	Each tranche may carry its own wagering and expiry
Bets.FM	225% up to 1 BTC + 225 free spins	9.0	Crypto valuation at deposit time; spin release schedule

Ratings above are our own editorial scores based on documented terms, payment options, game range and the clarity of published rules. They are not customer review scores and not a prediction of your experience.

Three Offers Readers Ask About Most

Raging Bull — the largest headline figure on our list

Raging Bull sits top because its 410% match up to $10,000 plus 50 free spins is the biggest advertised package we currently track, and because its bonus rules are set out in writing rather than buried. Readers contact us about it more than any other offer, usually asking the same question: how much do I have to deposit to see $10,000? The honest answer is that the ceiling only applies at a deposit size very few players make, so treat the percentage as the useful number and the cap as a limit, not a target. The limitation worth stating plainly is that a 410% match brings a substantial playthrough requirement with it, and the free spins are likely to carry their own cashout ceiling. If you write to us about this offer, send the bonus code you used — the terms differ between codes.

Magician Bet — the one with no playthrough attached

Magician Bet earns a place near the top for the opposite reason to Raging Bull: a 101% match with no wagering. For a reader who has been burned by a 40x requirement, that is the single most valuable term on this page, because bonus funds behave like your own money rather than like a locked balance. The trade-off is size. You are choosing a small, clean bonus over a large, conditional one, and 101% will not stretch far against a modest deposit. Check what "no wagering" attaches to before you claim, since some operators apply it to the bonus but not to winnings from attached spins.

Slots of Vegas — a big match tied to a named slot

Slots of Vegas is here because the 375% match plus 50 free spins on Cash Chaser is a straightforward, clearly described package rather than a tiered one. Single-title spins are easier to value than a vague "spins on selected games", since you can look up the game's RTP and volatility before deciding whether the spins are worth anything to you. The drawback is inflexibility: if you dislike that slot, the spins portion is dead weight, and the cash match will still carry standard wagering and maximum-bet rules. Readers in states without a licensed local market should also confirm whether they can register at all before claiming.

Money Questions: Deposits, Withdrawals and Fees

Reading our reviews costs nothing. Playing does. Every offer above requires a qualifying deposit except where an operator states otherwise, and money you stake is money you can lose. If your message is about a payment, tell us which method you used — the answer depends on it.

Debit cards — the most widely accepted deposit route at US-facing casinos. Deposits are usually immediate; cards are often not available for payouts.
Credit cards — accepted by some operators, declined by some issuers, and sometimes coded as a cash advance by your bank, which can add a fee and interest from day one. Check with your card issuer, not the casino.
ACH and online bank transfer — common at state-regulated sites, slower to clear than cards, and generally usable in both directions.
Bank wire — used for larger payouts, typically the slowest option and the one most likely to carry a bank fee.
E-wallets — usually the fastest withdrawal route where offered. PayPal availability is limited and varies by operator and state, so verify it on the cashier page rather than assuming.
Crypto — offered by some brands, including as the basis of the Bets.FM offer. Value is fixed at the rate applied when you transact, which can move against you.

Minimum deposits, minimum withdrawal amounts, per-transaction limits and monthly payout caps are set by each operator and stated in its cashier terms. So are processing fees. We ask readers not to rely on advertised withdrawal speeds as tested results — an operator's "24 hours" usually describes internal approval, not the time your bank takes afterward.

If a withdrawal is stuck

Confirm your identity verification is complete. Unfinished KYC is the most common cause of a held payout.
Check whether any active bonus is still locking the balance. Requesting a withdrawal mid-bonus can forfeit it at some operators.
Ask the operator, in writing, which specific document or condition is outstanding.
If the response is unsatisfactory, use the operator's formal complaints procedure and request a final written decision.
Escalate to the licensing regulator named in the site footer. Where a brand operates under a state licence, the relevant state gaming authority handles disputes.

Large or unusual payouts may also trigger source-of-funds checks. That is a normal anti-money-laundering step, not an accusation, but it can add days or weeks. Tell us if you are in this position and we will explain what is typically requested.

Games and the Other Products These Brands Run

If your question is about what is actually available to play, it helps to say which category you mean. The brands on this page span slots — including progressive jackpot titles — plus table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. Slot outcomes are produced by random number generators; published RTP and volatility figures tell you the long-run return and how choppy the ride is, not what will happen in your session. Live dealer tables usually contribute far less toward wagering requirements than slots do, which is the single most common reason a bonus never clears.

Several of these operators also run products beside the casino. BetUS carries a sportsbook alongside its casino floor, so a welcome offer there may apply to one vertical and not the other. Card Crush, Zumba Cards and Amazon Jackpots use sweepstakes-style currency rather than direct cash wagering, which changes the entire model: you are buying or receiving coins and redeeming prizes under promotional rules, not placing cash bets. Some brands also run poker rooms, bingo or racebook sections. Ask us which model a brand uses if the site's own marketing is unclear — it changes how the bonus works and how you get paid.

Who Can Play, and What That Means for Your Message

You must be at least 21 at most US casino operators, and of legal age wherever you are physically located when you play. US online casino regulation is set at state level rather than federally: some states license and regulate real-money online casinos directly, others permit only sports betting, and others prohibit online casino play entirely. Sweepstakes-model sites operate under a separate legal theory and are not available in every state either. Accepting customers from a state is not the same as being authorized to serve that state, and we say so in our reviews where it applies.

Because of this, the first thing we ask in almost every reply is where you live. If you email us about a brand that is not licensed to serve your state, we will tell you rather than route you to a sign-up page. Readers comparing options outside the US market may find our coverage of casinos operating outside the GamStop scheme relevant, though those rules apply to the UK and not here.

If gambling has stopped being fun

Say so in your message and we will point you to the right resources rather than a casino. Licensed operators must offer deposit limits, loss limits, session reminders and self-exclusion tools in the account settings. State-level self-exclusion programs cover every licensed operator in that state at once. Blocking software can restrict gambling sites at the device level. If you want to talk to someone, the 1-800-GAMBLER helpline is free, confidential and available around the clock. We will never tell you that gambling can fix a money problem, and we will not recommend a bonus to anyone who tells us they are chasing losses.

Corrections, Partnerships and Press

Corrections — bonus terms and state availability change often. If a figure on our site no longer matches the operator's published terms, send the page and what you are seeing. Verified corrections are made and the page's review date updated.
Operators — if you represent a brand and want a listing reviewed, email the editorial address. Placement follows research, not spend, and we will not pre-approve copy.
Press and research — happy to discuss methodology, ratings and how we assess bonus terms.
Account access, passwords, locked funds — contact the casino directly. We have no access to any operator's systems.

How We Rate the Brands You Are Asking About

Our scores come from documented research, not from play. We read the published bonus terms, the cashier page, the licensing statement and the complaints procedure, then weigh the size of the headline offer against how expensive its conditions are — a 600% match with a punishing multiplier can score below a small no-wagering offer. Payment range, withdrawal limits, game mix and how clearly rules are written all feed in. We have not deposited at, played at or withdrawn from any of these operators, and we do not present advertised timings as measured ones. Commission never moves a position. All findings on this page were last checked on Sep 25, 2026 by Lily Lawson.

Before You Write

If your question is "which of these bonuses is best for me", the short version is this: pick the large percentage only if you plan to play enough to clear its wagering, and pick the no-wagering option if you want the balance to stay yours. If your question is about a payment that has not arrived, gather the dates, the amount and the operator's replies first — it will save a round trip. Either way, send it to [email protected] and we will take it from there.

Get in Touch With Us